Privacy Policy

Last Updated: June 4, 2026

Introduction

This Privacy Policy explains how zen-hollow collects, uses, and protects personal information provided by users of our website and services. We are committed to safeguarding the privacy of our clients and website visitors.

Information We Collect

We collect personal information that you voluntarily provide when making booking inquiries or using our services, including:

• Full name and contact details
• Email address for correspondence
• Booking preferences and service selections
• Driver's license information when required for rental agreements
• Payment information necessary to process transactions

How We Use Your Information

Personal information collected is used for the following purposes:

• Processing and confirming vehicle booking requests
• Communicating about your reservation and service details
• Providing customer support and responding to inquiries
• Improving our services based on usage patterns and feedback
• Sending relevant information about our fleet and services when you have opted in
• Complying with legal obligations and maintaining business records

Information Sharing

We do not sell, trade, or rent your personal information to third parties. Information may be shared only in the following circumstances:

• With service providers who assist in our operations, under strict confidentiality agreements
• When required by law, legal process, or government request
• To protect our rights, property, or safety, or that of our clients or others
• With insurance providers when necessary for coverage verification

Data Security

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

Personal information is retained only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records are typically maintained for seven years in accordance with business and tax requirements.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal retention requirements
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the relevant data protection authority

Cookies and Tracking

Our website uses cookies to enhance user experience and analyze site traffic. You can control cookie preferences through your browser settings. For detailed information, please refer to our Cookies Policy.

Third-Party Links

Our website may contain links to external sites not operated by us. We are not responsible for the privacy practices of these third-party sites and encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Information

For questions or concerns about this Privacy Policy or our data practices, contact us at:

Email: [email protected]
Address: 127 St Georges Terrace, Perth WA 6000, Australia